We manage residential properties, including single family homes, condos, townhomes, duplexes, triplexes, and smaller apartment complexes.
Are you licensed?
Absolutely! We are fully licensed to sell and manage properties and we stay up to date with all local and state regulations to keep you compliant with the ever changing laws.
How soon can you start managing my property?
We can list properties within 24 hours of receiving the signed management agreement and keys.
How is maintenance on my property coordinated?
We have a 24/7 maintenance team ready to respond. Tenants can submit requests (with photos) through our online portal, and you’ll be kept in the loop. This service is fully included in your 10% management fee—no hidden costs.
How often do you complete inspections?
We perform thorough inspections about 120 days before a lease ends. This helps us ensure your property is well-maintained and also determines whether a lease renewal will be offered.
Can you help me if I already have a tenant?
Yes. We can manage mid-term lease or when that the current lease concludes. In cases where the resident is behind in their rent, we can take the necessary steps to either get them to pay or evict if we cannot obtain payment. Many residents will suddenly find a way to pay the rent or move as soon as they hear that a management company has been secured to follow through with collection.
Who holds the security deposit?
We hold security deposits in our Escrow Account until the lease is fulfilled and the property is inspected for cleaning and damages.
Do I have to allow a pet?
No. As the owner of the property it is your decision whether to allow pets or not. If you do not accept pets, you can expect to eliminate approximately 70% of potential applicants, and it could be substantially more difficult to rent your home. Owners have the option to allow either/or cats and dogs. In addition, owners can restrict the breed, age, and weight of pets. If you allow pets, we typically charge pet deposit and resident will sign a pet agreement. We also use a 3rd party Pet Screening process.
Who pays for utilities?
Unless the HOA provides any included utilities, the tenants are responsible for having all the utilities in their own name. In addition, SMS Properties has partnered with Citizen Home Solutions, which is a free concierge service that helps tenants connect all utilities with one phone call.
What if a tenant is not taking care of my property?
If it is noted on the property visit that your tenant is not keeping the property to the required standard, then a lease violation is issued, stating the items that need to be resolved. If this is not done within the stipulated time frame, usually 10 days, we will contact you to discuss the next course of option, including a lease termination notice if necessary.
What type of reports do I get and how often?
You’ll receive monthly owner statements, and you can access real-time reports anytime through your secure online portal.
Do you sell real estate too?
Yes, if you have decided to sell, reach out to us for a free sales & marketing analysis.
